CraftCode CRM

Unified. Intelligent. Scalable.

What Makes Our CRM Unique?

CraftCode’s CRM is more than customer relationship management — it’s a fully integrated business platform that brings together CRM, HRM, Project Management, and POS into one powerful system.

With AI-driven support, contract automation, and real-time analytics, it streamlines every stage of customer and business operations.

Core Features & Functionality

Sales & Marketing Tools – Lead management, deal tracking, automated lead-to-deal conversion, customizable form builder.

Contract Management – Pre-set templates with unique contract numbers, automated creation, and direct email dispatch to clients.

AI-Powered Support – LLM-driven ticketing system with guided troubleshooting and self-service options.

Collaboration Tools – Integrated Zoom scheduling and internal messenger for seamless communication.

Analytics & Dashboards – Role-based reporting for sales, leads, deals, and customer support performance.

Multi-Currency & Multi-Language – Designed for global businesses.

Why Choose CraftCode CRM?

All-in-One Platform – Consolidates CRM, HRM, Project, and POS into a single solution.

Easy to Use – Faster setup and more user-friendly than Salesforce, HubSpot, or Zoho.

AI & Automation – From automated contract generation to lead scoring, forecasting, and support ticket resolution.

Customizable & Scalable – Drag-and-drop workflows and pipelines adaptable for SMEs and enterprises alike.

Ideal For

Corporate enterprises.

Manufacturing.

Pharmaceuticals.

Retail.

Educational institutions.

Banks, and service providers.

Technology & Deployment

Built on Laravel + Vanilla JS

Available on-premise or cloud-based

Seamlessly integrates with CraftCode products and third-party tools (payment gateways, email services, conferencing apps).

Mobile apps for iOS and Android included.

Proven Impact

40% faster lead-to-deal conversion with automated follow-ups.

90% fewer missed inquiries thanks to centralized ticketing.

30% boost in team productivity with unified communication tools.

Improved customer satisfaction through faster response times.

Trusted By

Local Clients – Walletmix, Annexa, ICB, Nitex, Square Pharmaceuticals, Square Food, Square Textile, Mercantile Bank.

International Clients – Set Schedule, Titan, Hyundai, O2.

Client Story: Square Pharmaceuticals

Background

Square Pharmaceuticals, one of Bangladesh’s largest pharmaceutical manufacturers, was struggling to manage its rapidly growing sales pipeline, customer communications, and support requests.

The company relied on multiple disconnected systems for CRM, HR, and support ticketing.

This created delays in follow-ups, frequent miscommunication between teams, and missed opportunities with key clients.

Implementation

CraftCode’s CRM was deployed with integrated modules for Sales, HRM, and Support Ticketing.

The sales team adopted the Leads & Deals module for end-to-end tracking of prospects and conversions.

The support team implemented the AI-powered ticket system, enabling faster resolution and guided troubleshooting.

Built-in Zoom scheduling and messenger replaced fragmented communication tools, ensuring seamless interaction between teams and clients.

The analytics dashboard provided real-time visibility into performance, empowering managers to make data-driven decisions.

Impact

40% faster lead-to-deal conversion through automated follow-ups and streamlined workflows.

90% reduction in missed customer inquiries thanks to the centralized ticketing system.

30% increase in team productivity by unifying sales, support, and HR into one system.

Improved customer satisfaction through quicker response times, better engagement tracking, and more efficient support.

Client Feedback

“Before CraftCode’s CRM, our sales and support teams worked in silos. Now, we can track every lead, follow up instantly, and resolve customer issues faster than ever. The integrated dashboard has become our daily command center.”

Head of Sales, Square Pharmaceuticals